You may submit a complaint to Athlone Community Radio if you are unhappy about programme content on our licensed radio broadcasting service, under the following categories:
- 48(1)(a) objectivity & impartiality in news;
- 48(1)(a) fairness, objectivity & impartiality in current affairs;
- 48(1)(b) harm & offence (Code of Programme Standards);
- 48(1)(b) law & order;
- 48(1)(c) privacy of an individual;
- 48(1)(d) advertising / commercial communication content
Code of practice
Code of Practice on Complaints Handling Introduction Athlone Community Radio aims to deliver the best possible service to our listeners. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009 and broadcasting codes published by the Broadcasting Authority of Ireland. We welcome and will engage with all feedback, both negative and positive, from our listeners viewers concerning any aspect of our service. Athlone Community Radio is obliged under the Broadcasting Act, 2009 to have in place a Code of Practice for handling complaints from our listeners. This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed below.
- What can I complain about?
- News Athlone Community Radio will ensure that our news programming is objective and impartial without any expression of our own views.
- Current affairs Athlone Community Radio will ensure that our current affairs programming is:
- Programmes Athlone Community Radio will ensure that our programming does not contain any content which may reasonably be regarded as
- Commercial Communications All commercial communications broadcast by Athlone Community Radio will be in compliance with the BAI General Commercial Communications Code and the BAI Children’s Commercial Communications Code.
- How do I make a complaint?
- your name and address;
- the category of complaint; (please refer to the categories of complaints in ‘What I can complain about?’ above)
- the date, time and channel of broadcast;
- the name of the programme, news item or advertisement/commercial communication that you have heard and which is the subject of your complaint;
- detail exactly what, in the broadcast, concerned you;
- How soon should I make my complaint after the broadcast?
- if your complaint relates to one broadcast, 30 days after the date of that broadcast;
- if your complaint relates to two or more unrelated broadcasts; 30 days after the date of the earlier or earliest of those broadcasts;
- if your complaints relates to two or more related broadcasts of which at least two are made on different dates; 30 days after the date of the later or latest of those broadcasts.
- Where should I send my complaint?
- What will happen to my complaint?
- Athlone community Radio will write to you to acknowledge receipt of your complaint within 7 working days.
- Athlone Community Radio will consider the issues raised in your complaint.
- Athlone Community Radio will listen to the programme/broadcast item identified in your complaint.
- Where appropriate, we will consult with any party to which your complaint relates, for example, the advertiser, the presenter or programme maker, to give that party an opportunity to provide observations and comments in relation to the issues raised by you.
- Athlone Community Radio will provide a response to your complaint which will, as far as possible, address all of the issues/concerns you have raised. We will set out the reasons for our decision on your complaint.This response will be sent to you within 21 days from receipt of your complaint.
- What are the potential outcomes for my complaint?
- The role of the Broadcasting Authority of Ireland
- Record of Complaints